6 hard skills or competencies (industry competencies) for Spa Manager
Skill definition-Providing assistance and resolutions to retail customers, ensuring their satisfaction and maintaining a positive customer experience.
Level 1 Behaviors
(General Familiarity)
Identifies common retail customer support channels for addressing customer inquiries or concerns.
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Level 2 Behaviors
(Light Experience)
Records basic customer information accurately, such as name, contact details, and inquiry details.
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Level 3 Behaviors
(Moderate Experience)
Resolves customer complaints or issues related to product quality, shipping delays, or billing discrepancies.
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Level 4 Behaviors
(Extensive Experience)
Manages cross-functional projects aimed at improving customer support processes and workflows.
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Level 5 Behaviors
(Mastery)
Evaluates the effectiveness of customer support channels to identify areas for improvement and implement best practices.
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Skill definition-Facilitating customer financial transactions and record keeping at the point of sale, promoting a satisfactory customer experience.
Level 1 Behaviors
(General Familiarity)
Identifies the common challenges faced by cashiers that may lead to customer dissatisfaction and financial losses.
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Level 2 Behaviors
(Light Experience)
Follows organizational guidelines and processes for cash handling and refunds or returns.
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Level 3 Behaviors
(Moderate Experience)
Performs cash audits to reconcile discrepancies and ensure all recorded cash transactions are matched.
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Level 4 Behaviors
(Extensive Experience)
Recommends machine learning technologies in cashiering processes to automate tasks and enhance fraud detection.
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Level 5 Behaviors
(Mastery)
Leads the improvements in cash management processes to ensure compliance with cash handling procedures.
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2 general skills or competencies (Job family competencies) for Spa Manager
Skill definition-Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Level 1 Behaviors
(General Familiarity)
Lists the basic techniques used in executing promotion in the marketing sector.
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Level 2 Behaviors
(Light Experience)
Shows potential customers how a product or service works.
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Level 3 Behaviors
(Moderate Experience)
Implements promotional activities in accordance with the set budget.
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Level 4 Behaviors
(Extensive Experience)
Manages various promotional initiatives such as direct marketing and sales promotion.
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Level 5 Behaviors
(Mastery)
Establishes a metric system to evaluate the effectiveness of major promotional efforts.
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Skill definition-Meeting or exceeding the company’s sales targets for sales functions.
Level 1 Behaviors
(General Familiarity)
Lists all the technologies, techniques, and tools for the sales management process.
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Level 2 Behaviors
(Light Experience)
Supports the management and resolution of sales operations issues.
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Level 3 Behaviors
(Moderate Experience)
Prepares customized sales performance summaries to support the management in developing a sales plan.
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Level 4 Behaviors
(Extensive Experience)
Oversees the overall execution of strategic plans.
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Level 5 Behaviors
(Mastery)
Establishes sales methodologies for end-to-end sales process management.
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10 soft skills or competencies (core competencies) for Spa Manager
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Lists the elements and the steps on how to conduct budgeting.
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Level 2 Behaviors
(Light Experience)
Tracks and reports financial inefficiencies to ensure smooth functioning of our budgeting processes.
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Level 3 Behaviors
(Moderate Experience)
Works with senior management in creating appropriate budget amounts.
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Level 4 Behaviors
(Extensive Experience)
Recommends alternative budgeting strategies for resolving budgeting issues in our workplace.
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Level 5 Behaviors
(Mastery)
Introduces technologies, policies, and programs for more effective budget management.
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Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Lists commonly used tools in workplace planning and organization.
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Level 2 Behaviors
(Light Experience)
Works with specific tools in prioritizing and allocating resources to ensure task accuracy.
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Level 3 Behaviors
(Moderate Experience)
Prepares schedules to plan, organize, and complete priorities promptly.
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Level 4 Behaviors
(Extensive Experience)
Sets short- and long-term objectives to organize team workload and improve efficiency.
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Level 5 Behaviors
(Mastery)
Leads the development of new techniques and strategies to drive effective planning and organization.
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Summary of Spa Manager skills and competencies
There are 6 hard skills for Spa Manager, Retail Customer Support, Cashiering, Membership Program, etc.
2 general skills for Spa Manager, Promotion, Sales Management.
10 soft skills for Spa Manager, Budgeting, Planning and Organizing, Coordination, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Spa Manager, he or she needs to be proficient in Budgeting, be skilled in Planning and Organizing, and be skilled in Coordination.